Frequently Asked Questions
Your guide to shopping premium fashion at Off-Season.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location, typically ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
Are the products authentic designer goods?
Yes, every item sold on Off-Season is 100% authentic. We source directly from brands and authorized distributors to ensure the highest quality and legitimacy.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Affirm.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.
Do you offer price adjustments?
If an item you purchased goes on further sale within 7 days of your order, we will gladly refund the difference to your original payment method.